You have our estimate, and now you have a date – it’s time to contact us again – we’ll check our diary and pencil in your booking. At that stage you need to sign the ‘Acceptance Form’ that we sent you with the estimate. (There’s a copy for you to keep for your own records.) We will also ask for you to pay a 10% non-returnable deposit – unfortunately we cannot guarantee to hold your booking for you without the deposit. We transfer it to another date provided we have 14 days notice of the change.

(Quite often we will transfer it to another date with shorter notice, but only if we haven’t had to turn work away, and we can’t guarantee that we will always be generous!)

The deposit can be paid by cheque or by debit or credit card.

Balance is required 7 days prior to start of removal by cheque, card or bank transfer.

If you have decided to pack everything yourself, we will supply 25 flat-packed cardboard boxes and a roll of parcel tape free of charge, which you can collect from our Gillingham HQ at your convenience. We also stock a wide range of packing materials, including boxes of various sizes, paper and bubble wrap, available for you to purchase.

In the weeks and days leading up to your move, we ask that you keep in touch with us if anything is likely to delay or change the date of your move. We understand that things can go wrong with any house sale – we will always be sympathetic, and if we can change the date without any cost to you we will certainly try to do so. We also suggest you look over our ‘Moving Checklist’, just in case there is something you’ve overlooked.

On The Day

We will usually plan to be with you between 8 and 8.30am, unless a different time has been agreed beforehand. We will bring purpose-designed quilted covers for your sofas, armchairs, dining tables and chairs, fridge freezers and other white goods, wardrobes and mattresses. If you are moving a piano we will bring a quilted cover for that too, whether upright or grand. (We pride ourselves on having more specialised covers than most removers.) We will bring blankets to protect everything else. We will bring waterproof plastic ‘robe’ boxes, to transfer the contents of your wardrobes. We will bring carpet protectors so that we don’t trudge dirt in and out. And we will bring with us a willingness to work hard, work carefully and work cheerfully on your behalf. We appreciate an occasional cup of tea or coffee – it’s hard work, after all. When everything is loaded, we will ask you to check the house to make sure that nothing is left behind.

At the destination we will unload, we will transfer clothing out of the robe boxes and back into wardrobes, and move furniture to your direction (within reason!). And finally, before we leave your new home, we will fold up and stack every cover and blanket in the van, to make sure that nothing is left behind.